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2026 Shortlist

Best B2B Customer Experience - Large Business

DPD Ireland
Nostra
Carbery
Irish Life
Workhuman

Best B2B Customer Experience - Small Business

eDesk
Jacob Law LLP
Sure Financial
Drivrr Group
Signacare Bunclody
Phorest
Translit
Close Brothers Motor Finance

Best Client Experience

DPD Ireland
Parker Law Solicitors
Jacob Law LLP
Sure Financial
Excel Recruitment
Drivrr Group
FMI
Brady Insurance

Best Company for Client Retention

Hybrid Technology Partners
DPD Ireland
Parker Law Solicitors
Sure Financial
Excel Recruitment
Chartered Capital Financial Planning Ltd
Thomas Kenny and Company Ltd
Flexsource
Peninsula Ireland

Best Client Onboarding Experience

Hybrid Technology Partners
Parker Law Solicitors
Jacob Law LLP
Sure Financial
Excel Recruitment
Drivrr Group
Calor
Irish Life
Peninsula Ireland

Best IT Services Client Experience

INNOVATE - The IT Solutions People
Hybrid Technology Partners

Best Professional Services Client Experience

Clark Recruitment
Jacob Law LLP
Buck & Hound
Sure Financial
Excel Recruitment
Rockwell Financial Management
Peninsula Ireland

Best Customer Experience in Healthcare

Kelly Hearing Specialists
Spectrum Health
HSE Dublin North East Monaghan Hospital – Best Customer Experience in Healthcare: From Listening to Lasting Change
Dentaltech Group
Care-Connect
Leeson Park Nursing Home - Silverstream Healthcare Management
MCR Group
Lena by Inspire

Best Customer Experience in Transport

Iarnród Éireann Irish Rail
Dublin Bus
DPD Ireland
Mc Cullough Coaches

Best Customer Experience in Financial Services

Bank of Ireland Wealth and Insurance
Prosperous Financial
Ballyfermot Inchicore Credit Union
Sure Financial
PTSB
Chartered Capital Financial Planning Ltd
Allianz
Bank of Ireland
Agria Petinsure Ireland
Close Brothers Motor Finance
Monzo

Best Customer Experience in the Public Sector

Clark Recruitment
Gas Networks Ireland
The Health Insurance Authority
RSA
Revenue Commissioners

Best Customer Experience in Tourism & Hospitality

Sligo Bid
Castletroy Park Hotel
Kilronan Castle Estate and Spa
Casey's Bar and Restaurant
Castle Arch Hotel
Gleneagle Killarney
Claregalway Hotel
Woodford Dolmen Hotel
101 Limerick
Ashdown Park Hotel
Ballykealey House
The Grafton Hotel
The Chancery Hotel

Best Customer Experience in Utilities & Telecoms

EirBusiness
Blacknight Solutions
Three Ireland
Calor
Vodafone
AES Recycling LTD
Vodafone‍

Best Customer Experience in Instore Retailer

Three Ireland
Skin Formulas

Best Customer Experience in Online Retailer

TJ O'Mahony
Ayu Cosmetics
Cassidy Travel
Fire Products Direct
Tesco Mobile

Best Customer Loyalty Programme

DPD Ireland
Corrib Oil
AXA Insurance – AXA Plus
Allianz

Best Customer Success Story

Hybrid Technology Partners
PTSB
Dublin Home Support
Zenoverse
PhoneWatch

Best Customer Support Experience

Hybrid Technology Partners
DPD Ireland
Jacob Law LLP
Circit Ltd
Three Ireland
PTSB
Nostra
Calor
Agria Petinsure Ireland
CarTrawler
Wriggle Learning

Best Digital Customer Experience

Energia Group
Jacob Law LLP
Calor
Drivrr Group
Allianz
Laya Healthcare
CarTrawler
Europcar
PhoneWatch

Best Events Venue

Diamond Coast Hotel
Ballykealey House
Woodford Dolmen Hotel

Best Training & Development Strategy

Excel Recruitment
Chartered Capital Financial Planning Ltd

Best use of Technology in Customer Experience

DPD Ireland
Jacob Law LLP
Excel Recruitment
Drivrr Group
Henry Schein
Uisce Éireann
loveholidays
Close Brothers Motor Finance
Europcar

Customer Experience Transformation of the Year

Ask Acorn
Excel Recruitment
Drivrr Group
Henry Schein
Aes Recycling
Irish Life
Vodafone
Wriggle Learning
loveholidays

Customer Experience Manager of the Year

Caroline Quinlan - IBEC
Matthew Tyrrell - An Post
Suzanne Parker - Parker Law Solicitors
Alan O'Reilly - Blacknight Solutions
Siobhan McCloskey - Calor
Tanya Bourke - Chartered Capital Financial Planning Ltd
Niamh Reilly - RSA

Customer Experience Team of the Year - Small

Ballykealey House
The Ashdown Park Hotel
Lafayette Photography
Jacob Law LLP
Parker Law Solicitors

Customer Experience Team of the Year - Medium

Close Brothers Motor Finance
loveholidays
Agria Petinsure Ireland
Calor
Blacknight Solutions
Excel Recruitment